Diego Carvalho

Hi, I’m Diego!

I have dedicated nearly two decades to developing my skills and abilities in the Contact Center Business. With over twenty years of experience encompassing everything from technical support to strategic account executive roles, I specialize in strategic planning, resource utilization, and revenue growth. My ability to analyze needs and create unique value propositions through a consultative approach, along with customizing offerings designed to yield profitable outcomes, are among my greatest assets. I effectively address concerns according to company policy while improving the overall customer experience. Credited with significantly impacting bottom-line profitability wherever I have worked, I excel at streamlining inefficient procedures to boost productivity and sales. Here at Call Design, as an Account Executive, I am challenged to build relationships with new and existing clients, growing Call Design’s business organically.

By the way, I love playing my electric guitar!